If you experience any difficulty during the checkout process, be sure to:

1. Confirm your shipping address is correct and that your state is a compliant shipping state.
2. Verify your billing address information matches what your credit card has on file.
3. If you still need help, please reach out to our Customer Support Team and they will assist.

Promotion codes can be added into the field box on the CHECKOUT directly above your order subtotal. You must click ‘apply’ for code to activate and apply. Many discounts and promotion codes cannot be combined. If the website does not accept the code you have entered, or tells you code is “Not Applicable”, it is likely that the applicable promotion with the largest discount has already been applied to your order. Make sure your shipping state has been selected for shipping promotions to properly apply.

Orders typically take 1-2 business days to process before they are submitted to our warehouse to be picked, packed, and shipped. Order fulfillment can then take an additional 1-3 business days depending on the time the order was submitted to the warehouse. After the 2-5 business days that it can take to process and fulfill the order, the shipping timeline can range from 1-8 business days for delivery depending on where the shipping address is located. Please click here for information on shipping timelines by state.